Refund policy

Order Cancellations

We process orders quickly and always ship them the same day. To request a cancellation, email shopr99sports@gmail.com as soon as possible with your order number.

Orders may be cancelled for a full refund if they have not entered processing or shipped. Once an order has been processed or shipped, cancellation requests will not be granted.

Returns

You may request a return within 30 days of delivery. Products must be unused, undamaged, and returned with their original packaging and accessories.

Unless the item was defective, damaged, incorrect, or materially different from its description, the customer is responsible for return shipping. Original shipping charges are non-refundable.

To request a return, email shopr99sports@gmail.com with:

• Your order number
• The reason for the return
• Photographs, if the product arrived damaged, defective, or incorrect

Returns must be approved before being sent. Return instructions will be provided by email.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If it arrives damaged, defective, incorrect, or materially different from its description, contact us within 7 days of delivery.

Once the issue is verified, we will provide an appropriate remedy, which may include a replacement or refund at no additional cost. We will cover reasonable return-shipping costs when a return is required because of our error or a product defect.

Missing Orders

If tracking shows no delivery and the estimated delivery period has passed, contact us so we can investigate with the carrier.

If an order is confirmed lost or has not arrived within 60 days of purchase, you may choose a replacement, subject to applicable law. This does not apply when delivery failed because the customer supplied an incorrect or incomplete address, though we will try to assist.

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5-10 business days after approval for the refund to appear, depending on your bank or payment provider.

Non-Returnable Items

Returns may be refused for:

• Products showing signs of wear, misuse, alteration, or customer-caused damage
• Products returned without required components or accessories
• Return requests submitted after the applicable return period
• Items clearly identified as final sale before purchase, except where defective, damaged, incorrect, or otherwise protected by law